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The MS Outlook 2010 Beginner-Intermediate Training Course provides you with a basic understanding of the primary functions included in Outlook 2010.

MS Outlook is an email application used to create meeting requests, make appointments, set tasks for yourself and others, send, receive and manage emails, add spammers to the blocked list, set up search folders and much more.

This highly valuable and practical training course is now available in Gauteng, Durban and Cape Town.

Contact us today for a group quote.







Who Should Attend

This course is designed for people with little or no prior knowledge of Microsoft Outlook or email applications.

They may be able to send a basic email, but need to expand their outlook knowledge in order to improve their efficiency.

This course is suitable for students who would like to understand how to use the other functions available in Outlook such as working with attachments, flagging messages for follow up, adding contacts, utilising tasks and understanding the junk mail options.

It would be beneficial to have a basic understanding of computers and basic typing skills.

As a result of this course, delegates will gain an understanding of the concepts and terminology used in Microsoft Outlook.

They will gain confidence in navigating in the outlook environment including using the navigation pane, working with the calendar, contacts and tasks.

Learning Outcomes - Microsoft Outlook 2010 Beginner-Intermediate Training Course

After attending this course participants will be able to:

  • Perform basic functions in the Outlook 2010 interface.
  • Compose email messages.
  • Read and respond to email messages.
  • Manage email messages.
  • Manage your calendar.
  • Manage your contacts.
  • Work with tasks and notes.
  • Customise the Outlook environment.

Course Content - Microsoft Outlook 2010 Beginner-Intermediate Training Course

Lesson 1: Getting Started With Outlook 2010
Topic A: Navigate the Outlook Interface
Topic B: Perform Basic Email Functions
Topic C: Use Outlook Help

Lesson 2: Composing Messages
Topic A: Create an Email Message
Topic B: Check Spelling and Grammar
Topic C: Format Message Content
Topic D: Attach Files and Items
Topic E: Enhance an Email Message
Topic F: Manage Automatic Message Content

Lesson 3: Reading and Responding to Messages
Topic A: Customize Reading Options
Topic B: Work with Attachments
Topic C: Manage Your Message Responses

Lesson 4: Managing Your Messages
Topic A: Manage Messages Using Tags, Flags, and Commands
Topic B: Organize Messages Using Folders

Lesson 5: Managing Your Calendar
Topic A: View the Calendar
Topic B: Manage Appointments
Topic C: Manage Meetings
Topic D: Print Your Calendar

Lesson 6: Managing Your Contacts
Topic A: Create and Update Contacts
Topic B: View and Organize Contacts

Lesson 7: Working With Tasks and Notes
Topic A: Manage Tasks
Topic B: Manage Notes

Lesson 8: Customizing the Outlook Environment
Topic A: Customize the Outlook Interface
Topic B: Create and Manage Quick Steps